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Privacy Policy

Cityzen take your privacy seriously and will only use the personal information you provide to administer your client account, and to provide the products and services you have requested from us, and provide useful information to assist people considering building design works.

By providing information such as your name, email address and telephone number you agree to us contacting you with regards to the information you request or have expressed interest in.

We will follow up a request for information with an invitation to opt-in to our mailing list, your personal information will be used solely by us.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you.

Every mail-out communication you receive from us will have the option to remove your e-mail address from our list.

Who we share your data with

The data of someone who has opted-in to the mailing list will not be shared.

A client’s personal information will only be shared with permission and when it is necessary for us to do so in order to administer your project, such as providing name and address to parties interested in a tender, or the local authority for planning or building control. Trusted consultants will also be provided name and address for carrying out their works on your project and administering their invoices.

How we store your data

Mailing list contacts are stored in our CRM database until you unsubscribe from our mailing list.

Information we monitor about website visitors  “Cookies”

During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether the computer (and probably its user) has visited the website before. Cookies help to deliver a more-user friendly and improved website experience.Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The cookies we use are analytical cookies. These allow us to record the number of visits to our site and the pages that visitors have visited. These analytical cookies only collect information in an anonymous form. We use this information to compile reports on the activity through our site and assist us to make improvements to it.
Most browsers automatically accept cookies. Internet browsers often allow you to prevent this. If your browser is set to allow cookies, our system will issue cookies as soon as you visit our site. Some of our website features may not function if you set your browser not to accept cookies.


Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of our website to prepare reports on activities and share them with other Google services. Using Google Analytics enables Cityzen to monitor broad demographics of users, geographical location and time spent on various pages.

Google may use the data collected to contextualise and personalise the ads of its own advertising network. This information is deleted automatically after 36 months via our data retention settings

Information we collect about you

When you visit our website, we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); items you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our site, when you choose to do so;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant material to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to this Policy

Any changes to our Privacy Policy will be updated on this page and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. But, to be on the safe side, we request that you read this document each time you use our website to ensure that this Policy still meets with your approval.