Cityzen take your privacy seriously and will only use the personal information you provide to administer your client account, and to provide the products and services you have requested from us, and provide useful information to assist people considering building design works.
By providing information such as your name, email address and telephone number you agree to us contacting you with regards to the information you request or have expressed interest in.
We will follow up a request for information with an invitation to opt-in to our mailing list, your personal information will be used solely by us.
From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you.
Every mail-out communication you receive from us will have the option to remove your e-mail address from our list.
Who we share your data with
The data of someone who has opted-in to the mailing list will not be shared.
A client’s personal information will only be shared with permission and when it is necessary for us to do so in order to administer your project, such as providing name and address to parties interested in a tender, or the local authority for planning or building control. Trusted consultants will also be provided name and address for carrying out their works on your project and administering their invoices.
How we store your data
Mailing list contacts are stored in our CRM database until you unsubscribe from our mailing list.
Information we monitor about website visitors “Cookies”
Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of our website to prepare reports on activities and share them with other Google services. Using Google Analytics enables Cityzen to monitor broad demographics of users, geographical location and time spent on various pages.
Google may use the data collected to contextualise and personalise the ads of its own advertising network. This information is deleted automatically after 36 months via our data retention settings
Information we collect about you
When you visit our website, we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); items you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We will use this information:
Access to information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to this Policy